At Faith Over Fear, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return may be necessary. That's why we have a clear and straightforward refund policy in place.
If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return. To be eligible for a return, your item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging.
To initiate a return, please contact us at shopfofexclusive@gmail.com. Our dedicated customer service team will guide you through the process and provide you with a return shipping label. Please note that returns sent without prior authorization will not be accepted.
Once we receive your returned item, our team will inspect it to ensure it meets the necessary criteria for a refund. If your return is approved, we will initiate a refund to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process the refund.
Please note that certain items are exempt from our refund policy. Perishable goods, custom products, and personal care items cannot be returned. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the eligibility of your item for a return, please don't hesitate to reach out to us.
If you receive a defective or damaged item, or if there was an error in your order, please contact us immediately. We will work with you to resolve the issue and make it right.
For customers within the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same conditions apply as mentioned above.
If you have any further questions or concerns about our refund policy, please don't hesitate to contact us at shopfofexclusive@gmail.com. Our customer service team is here to assist you.